Return & Refund Policy

Last Updated: August 31, 2026

1. Right of Withdrawal

Customers located in the European Union have the legal right to withdraw from the purchase contract within 14 days without providing any reason.

The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

LECHO

Basler Straße 3
61352 Bad Homburg v.d. Höhe
Germany

Email:
webmaster@lecho-electrics.com

Your withdrawal request should include:

• Your name;
• Order number;
• Product name;
• Date of purchase;
• A clear statement that you wish to cancel the purchase.

2. Return Conditions

To be eligible for a return, products must:

• Be returned within the applicable withdrawal period;
• Be unused and in their original condition;
• Include original packaging, accessories and documentation;
• Not show damage caused by improper installation, misuse or unauthorized modification.

For hygiene, safety and technical reasons, products that have been installed, connected to water/electricity, used or modified may not be eligible for return if their condition prevents resale, subject to applicable consumer protection laws.

3. Special Conditions for Wall-Mounted Washing Machines

Due to the nature of our products, LECHO wall-mounted washing machines require professional handling during installation and removal.

Before installation, customers should ensure that:

• The installation location is suitable;
• The wall structure can support the product;
• Required connections are available.

If a product has already been installed, removal may require professional assistance.

Any damage caused during installation, removal or improper handling may affect the return process.

4. Return Shipping Costs

If you exercise your legal right of withdrawal, return shipping costs are generally borne by the customer unless otherwise required by applicable law.

Due to the size and weight of wall-mounted washing machines, return shipping may involve higher transportation costs than standard parcels.

We recommend contacting our customer service before returning any product to receive return instructions and avoid unnecessary costs.

5. Damaged or Incorrect Products

If you receive:

• A damaged product;
• A defective product;
• A product different from your order;

please contact us as soon as possible after delivery.

Please provide:

• Order number;
• Description of the issue;
• Photos or videos showing the problem;
• Delivery packaging condition if applicable.

We will review the case and provide an appropriate solution, which may include:

• Repair;
• Replacement parts;
• Product replacement;
• Refund where applicable.

6. Refund Process

Once we receive and inspect the returned product, we will process the refund.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

The refund will generally include:

• Product purchase price;
• Standard delivery costs paid at the time of purchase, where required by applicable law.

Additional costs caused by selecting a delivery method other than the standard delivery option may not be refundable.

Refunds will be processed within the legally required period after the returned goods have been received or proof of return has been provided.

7. Products Excluded from Withdrawal

The legal right of withdrawal may not apply to certain products, including:

• Products made according to the customer's specific requirements;
• Customized products with personalized designs;
• Products that cannot be returned due to their condition after use or installation, where permitted by applicable law.

Customers will be informed before purchasing if an exception applies.

8. Warranty and Defective Products

The right of withdrawal is separate from your legal warranty rights.

If your product has a defect or quality issue, you may contact us for warranty support.

Warranty claims may include:

• Repair;
• Replacement;
• Other remedies available under applicable consumer protection laws.

Warranty service does not affect your statutory consumer rights.

9. Exchanges

If you would like to exchange a product, please contact our customer service team.

Exchange requests are handled on a case-by-case basis depending on:

• Product availability;
• Product condition;
• Reason for exchange.

10. Contact Us

For questions regarding returns, refunds or warranty support, please contact:

LECHO

Basler Straße 3
61352 Bad Homburg v.d. Höhe
Germany

Email:webmaster@lecho-electrics.com