Datenschutzerklärung

Privacy Policy

Last Updated: August 20, 2026

1. General Information

The protection of your personal data is important to us.

This Privacy Policy explains how LECHO collects, processes and protects your personal data when you visit our website, purchase our products, contact us, or use our services.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable German data protection laws.

2. Data Controller

The controller responsible for processing your personal data is:

LECHO

Basler Straße 3
61352 Bad Homburg v.d. Höhe
Germany

Email:
webmaster@lecho-electrics.com

The controller is responsible for determining the purposes and means of processing personal data.

For questions regarding data protection, please contact us using the email address above.

3. Personal Data We Process

Depending on how you interact with our website and services, we may process the following categories of personal data:

3.1 Personal and Contact Information

Including:

Name
Email address
Telephone number
Billing address
Delivery address

3.2 Order and Purchase Information

Including:

Products purchased
Order details
Order history
Delivery information
Return and refund information
Customer service communication records

3.3 Payment Information

Payment information is processed securely through external payment service providers.

We do not store complete payment card information on our own systems.

3.4 Technical Information

When you visit our website, technical information may be automatically collected, including:

IP address
Browser type and version
Operating system
Device information
Date and time of access
Pages visited
Website interaction data

3.5 Communication Information

When you contact us, we may process:

Your contact details;
The content of your message;
Information necessary to respond to your request.

4. Purpose of Processing Personal Data

We process personal data for the following purposes:

4.1 Order Processing and Contract Fulfillment

We process personal data to:

Process and confirm orders;
Arrange payment;
Deliver products;
Handle returns and refunds;
Provide warranty and after-sales service.

Legal basis:
Article 6(1)(b) GDPR (performance of contract).

4.2 Customer Support

We process personal data to answer inquiries, provide technical assistance and handle customer requests.

Legal basis:
Article 6(1)(b) GDPR or Article 6(1)(f) GDPR.

4.3 Website Operation and Security

We process technical information to:

Maintain website functionality;
Ensure website security;
Detect misuse or fraudulent activities;
Improve website performance.

Legal basis:
Article 6(1)(f) GDPR (legitimate interests).

4.4 Legal Obligations

We process personal data where required by law, including:

Tax obligations;
Accounting requirements;
Consumer protection obligations.

Legal basis:
Article 6(1)(c) GDPR.

4.5 Marketing Communications

Where required, we process personal data for marketing purposes only with your consent.

This may include:

Product information;
Promotions;
News and updates.

Legal basis:
Article 6(1)(a) GDPR.

You may withdraw your consent at any time.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies help us:

Provide essential website functions;
Maintain shopping cart functionality;
Improve website performance;
Understand website usage.

Essential Cookies

These cookies are required for the operation of the website and cannot normally be disabled.

Analytics Cookies

Analytics cookies help us understand website usage and improve our services.

Marketing Cookies

Marketing cookies may be used only after obtaining your consent where required by law.

You can manage or withdraw your cookie preferences through the cookie consent settings available on our website.

6. Disclosure of Personal Data to Third Parties

We only share personal data where necessary to provide our services or comply with legal obligations.

Recipients may include:

Payment Service Providers

Payment providers process transaction information necessary to complete payments.

Shipping and Logistics Providers

We provide necessary delivery information, including:

Name;
Delivery address;
Contact information.

This allows our logistics partners to deliver your order.

Technical Service Providers

We may use service providers for:

Website hosting;
Technical maintenance;
Website security;
Email communication;
Data storage.

These providers process personal data only according to our instructions and applicable data protection laws.

7. International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure appropriate safeguards are implemented according to GDPR requirements.

These safeguards may include:

European Commission adequacy decisions;
Standard Contractual Clauses;
Other legally approved mechanisms.

8. Data Retention

We store personal data only for as long as necessary for the relevant processing purpose.

Retention periods depend on:

Legal retention obligations;
Accounting requirements;
Warranty obligations;
Customer service requirements.

After the retention period expires, personal data will be securely deleted or anonymized.

9. Data Security

We use appropriate technical and organizational measures to protect personal data against:

Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure.

However, no electronic transmission or storage system can guarantee absolute security.

10. Your Rights Under GDPR

Under applicable data protection laws, you have the following rights:

Right of Access (Article 15 GDPR)

You may request information about your personal data processed by us.

Right to Rectification (Article 16 GDPR)

You may request correction of inaccurate personal data.

Right to Erasure (Article 17 GDPR)

You may request deletion of your personal data where applicable.

Right to Restriction of Processing (Article 18 GDPR)

You may request restriction of processing in certain circumstances.

Right to Data Portability (Article 20 GDPR)

You may request your personal data in a structured and commonly used format.

Right to Object (Article 21 GDPR)

You may object to processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing before withdrawal.

11. Right to Lodge a Complaint

If you believe that your personal data is processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

For Germany, you may contact the relevant state data protection authority responsible for the controller's location.

12. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of external websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

Changes in our services;
Changes in legal requirements;
Changes in our data processing practices.

The updated version will be published on this page with the revised date.

14. Contact

For questions regarding this Privacy Policy or the processing of your personal data, please contact: